Privicy Policy

**Last updated: May 2026**

Carron Real Estate Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and store personal data when you visit www.carronrealestate.co.uk or contact us.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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 1. Who we are

Carron Real Estate Limited is a company registered in Scotland (company number SC475161). Our registered office is at 25 Sandyford Place, Glasgow, G3 7NG.

If you have any questions about this policy or how we handle your data, please contact us at:

**Email:** info@carronrealestate.co.uk
**Phone:** 0131 235 2195

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 2. What personal data we collect

When you use the contact form on our website or email us directly, we may collect:

– Your name
– Your email address
– Your phone number (if provided)
– The content of your enquiry
– Your company name (if provided)

We do not collect sensitive personal data and we do not use automated decision-making or profiling.

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 3. How we use your data and our lawful basis

We use your personal data to:

| Purpose | Lawful basis |
|—|—|
| Responding to your enquiry | Legitimate interests (to respond to contact from prospective or existing clients) |
| Performing services under a contract | Performance of a contract |
| Complying with legal obligations | Legal obligation |
| Sending service-related communications | Legitimate interests |

We will only send you marketing communications where you have given your explicit consent to receive them, and you may withdraw that consent at any time by contacting us at info@carronrealestate.co.uk.

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 4. Cookies and website analytics

Our website uses cookies. A cookie is a small file placed on your device that helps us understand how visitors use our site.

We use Google Analytics to monitor website traffic. Google Analytics collects anonymised data about your visit (such as pages viewed and time spent on the site) using cookies. It does not identify you personally. You can opt out of Google Analytics tracking by using the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout).

You can control or disable cookies through your browser settings at any time. Disabling cookies will not prevent you from using our website, though some functionality may be affected.

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 5. Who we share your data with

We do not sell your personal data. We do not pass your data to third parties for marketing purposes.

We may share your data with third parties only where necessary to provide our services (for example, with professional advisers or regulatory bodies where required), or where we are required to do so by law.

Our website is built on WordPress and hosted by 123 Reg. As part of normal website operation, 123 Reg processes certain technical data (such as IP addresses and server logs) on our behalf. 123 Reg acts as a data processor and is subject to its own privacy and security obligations. You can read the 123 Reg Privacy Policy at [www.123-reg.co.uk/privacy-policy](https://www.123-reg.co.uk/privacy-policy).

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 6. How long we keep your data

We retain personal data only for as long as necessary for the purposes for which it was collected:

– **Enquiries that do not result in instructions:** up to 12 months from the date of last contact
– **Client data where instructions are provided:** for a minimum of six years following termination of the engagement, in line with the Limitation Act 1980 and professional obligations
– **Legal or regulatory requirements:** as required by applicable law

After the relevant retention period, data is securely deleted or anonymised.

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 7. Your rights

Under UK GDPR you have the following rights in relation to your personal data:

– **Access** — you can request a copy of the personal data we hold about you (a subject access request)
– **Rectification** — you can ask us to correct inaccurate or incomplete data
– **Erasure** — you can ask us to delete your data in certain circumstances
– **Restriction** — you can ask us to restrict how we use your data
– **Portability** — you can ask us to provide your data in a portable format
– **Objection** — you can object to our processing of your data where we rely on legitimate interests
– **Withdraw consent** — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@carronrealestate.co.uk. We will respond within one month. There is no fee for making a request unless it is manifestly unfounded or excessive.

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8. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

**Website:** www.ico.org.uk
**Helpline:** 0303 123 1113

We would, however, welcome the opportunity to address your concerns directly before you approach the ICO — please contact us in the first instance.

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9. External links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.

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 10. Changes to this policy

We may update this policy from time to time. The date at the top of this page will reflect when it was last revised. We encourage you to review it periodically.